They were very friendly and it came across as professional to me. Everyone wears company t-shirts. However, you have to leave the key there so that the vehicles can be swapped back and forth. But that probably applies to all garages in Milazzo, as far as I could read from the reviews. The key was initially placed on the outside of the windshield, later when the vehicle was picked up it was ready and the key was in the vehicle. The mileage was unchanged, so no long-distance parking, as I have read at other garages in Milazzo. When depositing, you receive a detailed and standardized note that you have to return when you pick it up